“Sleep is foundational to health,” says Paige Kellogg, owner of Mattress Concierge, a company founded 10 years ago to manufacture high-end mattresses for the luxury hospitality market.
During the health crisis posed by the COVID-19 pandemic, Kellogg recognized a unique opportunity to bring comfort, literally, to many people in need.
When one hotel client decided to upgrade and replace its mattresses, Kellogg saw nearly 90 perfectly good mattresses about to be discarded. Though it is often difficult to donate used mattresses, Kellogg identified three area charities that would eagerly accept them:
- Habitat for Humanity ReStore in Stratford, a store that sells donated home improvement and decor items to the public at prices they can afford
- Shana’s House in Westport, a residence that supports women recovering from addiction as they prepare to reenter their professional, academic and personal lives
- Furniture Sharehouse in White Plains, NY, an organization that provides free furniture to needy individuals and families living in Westchester County
Kellogg told GMW her family’s legacy, which includes three generations of Wilton home-builders, gave her some inspiration. “Our family believes that a home is more than just a structure to keep you dry… A home offers a sense of belonging and peace; it is a place to rest. As a company, Mattress Concierge shares those values and is grateful to contribute to a restful night sleep to those that these organizations support.”
Kate Bialo, the founder and executive director of Furniture Sharehouse (pictured at left in the main photo above, with Kellogg, right), viewed the donation as quite significant.
“The item our clients need most is beds, especially queen-sized beds, and we have not had any to distribute for several months. Thanks to this amazing and timely donation, 20 families in need will be getting a great night’s sleep on one of Mattress Concierge’s premium mattresses instead of sleeping on the floor.”
Pamela George, CEO of Shana’s House, reflected on the restorative power a good mattress can have. “A good night sleep can be very healing. The women [at Shana’s House] will most certainly be very comfortable.”
Kellogg acquired the Mattress Concierge business from the original owner one year ago, just as the COVID-19 pandemic was emerging in the U.S. In April, 2020, when the hotel business had come to a sudden standstill, Kellogg pivoted to establish a new business unit, Mattress Concierge HOME, to serve consumers seeking the same mattress they found at hotels like Winvian (Litchfield Hills, CT), Castle Hill Inn (Newport, RI), the Chatwal hotel (New York City), Mohonk Mountain House (New Paltz, NY), the Dorset Inn (Dorset, VT), and Saybrook Point Resort (Old Saybrook, CT), among others.
The new business unit formalized what the company had already been doing on an ad hoc basis: responding to hotel guests’ requests to buy the same mattress and create the same sleep experience in their own homes.
“We were already planning to grow the residential market, but [COVID] made us move quickly,” as the residential real estate market and home improvement trends took off, Kellogg said.
She sees the home market as a logical extension of the company’s hospitality business. “People love the mattresses,” she told GMW. “They really are exceptional.”
Kellogg spoke at length about the company’s manufacturing at a Hartford factory, noting that customers can even tour the facility to see exactly how the mattresses are made (or short of that, see the video at the end of this article). Personalized service and custom details are hallmarks of the company’s offerings along with quality, durability and comfort.
A showroom is also located at the Hartford facility. (Kellogg says special arrangements can be made for individuals to try the mattresses if they cannot visit the Hartford showroom.)
The company is also committed to reducing its carbon footprint. In addition to in-state manufacturing, the company tries to source materials in the region (or at least within the U.S.) and to recycle steel and other components whenever possible.
Kellogg is proud of the company’s ability to satisfy every customer for the long run. “We offer a 15-year warranty. No matter what, we will make it right if a customer is unhappy.”
“But,” she quickly added, “that’s never happened.”