The Town of Wilton has partnered with SeeClickFix to for a new mobile platform that allows residents to report non-emergency neighborhood issues–including potholes, downed trees, traffic safety concerns, or park and playground issues–which are then reported directly to the appropriate Town of Wilton department to address and resolve the issue.
With free SeeClickFix’s web-based and mobile app tools, Wilton residents will now be able to provide the appropriate town departments with pictures, videos, specific descriptions, and more—all valuable pieces of information needed to get the job done efficiently. In addition, the SeeClickFix platform will provide officials with a centralized issue management system to manage issues from creation to resolution—engaging town residents throughout the process. Residents will no longer have to go to Facebook to ask how to get their road repaired.
First selectman Lynne Vanderslice says this is a good enhancement to town services. “We are very excited to launch SeeClickFix in Wilton. It will provide our residents with an on-line and mobile platform to identify and directly report non-emergency issues to the appropriate town department in a more efficient manner for them and the town. Our residents have asked for more on-line government services and SeeClickFix will facilitate communication with residents and respond to their needs more efficiently. We also hope SeeClickFix will empower our residents to collaborate in the care of our town.”
This partnership not only allows Wilton residents to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their neighborhood, enabling them to follow the progress of all service requests—not just the ones they report.
“We are happy to welcome the Town of Wilton to the SeeClickFix family,” said SeeClickFix CEO and co-founder Ben Berkowitz. “We look forward to an engaging partnership with the Wilton community.”
The SeeClickFix mobile app is available for download on Android, iPhone and Blackberry. In addition to the mobile apps, residents can send reports to the Town of Wilton website and seeclickfix.com.
SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality of life concerns in their neighborhoods. By radically improving the quantity and quality of this data, SeeClickFix was quickly adopted by local governments, which needed a better way to receive information from citizens.
This exchange helped to build one of the largest neighborhood networks in the world—upon which public agencies and public citizens engage to improve communities. Today, SeeClickFix has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues.
SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network. As SeeClickFix is adopted into the everyday lives of government users, the benefit of the engaged citizen base continues to grow.